SUPPORT.AIBLOCKBOX.COM

How can we help?

Setup, pairing, connection, recovery and commercial support for your AI BlockBox.

Search documentation in the release-specific support library

Getting started

Connect power and network, turn on the appliance, then open aibox.local. A provisioned customer unit starts its services automatically.

Pair a client

Use Start secure pairing on the local AI BlockBox page, then enter the pairing code in Desktop or scan the supported QR flow. Normal use does not require Team/Member setup.

Direct & secure remote

Clients use Direct LAN when available and authenticated, then authorized Secure Remote transport when needed. You should not normally expose Product API ports or SSH to the Internet.

AI PC Rescue

Pair AI BlockBox Desktop on the computer that needs help. Rescue uses the governed paired Desktop Worker and keeps stricter approval/safety controls for recovery actions.

Voice conversation

Recorded Dictation puts editable text in the composer. Talk sends speech into the same AI BlockBox conversation and can be interrupted by speaking again.

Warranty & replacement

Open your account portal to submit a warranty request for an appliance you own. Replacement authorization is reviewed before entitlement migration.

Open account →

COMMERCIAL PRIVACY

Support and licensing are separate from your AI content.

Commercial check-in does not require conversation bodies, project files, knowledge documents, provider API keys, browser contents or PC Rescue contents. Never send a device private key or signed-lease internals to someone claiming to be support.

Need account-specific help?

Open AI BlockBox Account